Job Description
Primary Functions: 1.This position primarily facilitates access to care for Developmental Medicine, Psychology and The Swank Autism Center. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.
2. Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.
Essential Functions: 1.Provide daily oversight of divisional clinical schedules
2.Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
3.Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
4.Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
5.Connect crisis calls to proper next steps including crisis resources and mobile crisis.
6.Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
7.Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
8.Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
9.Physical onsite presence as required by Division.
10.Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately.
Qualifications High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years' experience.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.
Excellent verbal and written communication skills
Strong organizational and time management skills
Solid conflict resolution skills Ability to work independently with minimal supervision.
About Us Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
To learn more about Nemours Children's and how we go well beyond medicine, visit us at .
Job Tags
Permanent employment,