IT Support Specialist Job at Revel Staffing, Houston, TX

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  • Revel Staffing
  • Houston, TX

Job Description

About the Role

We are seeking a IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends.

Key Responsibilities

  • Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.

  • Configure and deploy new hardware/software; provide basic end-user training.

  • Support and maintain Active Directory, Microsoft 365, and Windows environments.

  • Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.

  • Provide remote and onsite troubleshooting for hardware, software, and networking issues.

  • Maintain clear IT documentation for processes, systems, and activities.

  • Ensure proper management of printers, copiers, and scanners.

  • Collaborate with vendors and internal stakeholders to optimize systems.

  • Participate in training and professional development to strengthen technical expertise.

  • Provide after-hours support for urgent issues or project implementations when needed.

Qualifications

  • Associates Degree in IT or a related field.

  • DataClear certification or equivalent certificate 

  • Proficiency with Active Directory, Microsoft 365, and Windows OS.

  • Experience in hardware/software setup, configuration, and troubleshooting.

  • Familiarity with networking, Linux, and information security practices.

  • Strong communication skills for supporting non-technical users.

  • Commitment to continuous learning and staying updated on emerging technologies.

Job Tags

Full time, Work at office, Remote work,

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