Job Description

Account Support Specialist French-Canadian-French-Bilingual - This is a 100% Remote Position 

Job Type: FT 40 hour contract - Work from home 

 

Join Our Virtual Team at Leading Edge Connections!

At Leading Edge Connections, LLC , we’re redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we’re built for the people — our clients, our customers, and our amazing remote team.

We’re currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention .

What You’ll Do:

• Support members by phone and email, helping troubleshoot issues with online portals.

• Clearly explain membership benefits and assist customers in keeping or renewing their plans ( soft retention sales ).

• Handle account updates, benefit verifications, and assist with portal navigation.

• Collaborate with your virtual teammates to ensure a seamless customer experience.

What We’re Looking For:

• Fluent in English and French (French Canadian a plus) with excellent communication and problem-solving skills.

• Prior insurance, benefits, or policy experience strongly preferred.

• Experience in customer service or tech support (especially web portals) is a plus.

• A motivated, team-oriented professional who loves helping others and learning new things.

If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we’d love to have you on our team! Join a company that values connection, flexibility, and genuine care — from wherever you call home.

· Must have a High School Diploma or equivalent

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Accurately document all required information and details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested\

• To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores .

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.   Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

Job Type: FT 40 hour contract

Pay: $17 per hour 1099 contract

Benefits:  Work from home

Experience level: 2 years

Weekly day range:  Monday to Friday

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